Support & FAQs
Answers to the questions we hear most. Can't find yours? Email support@sitefile.app.
How do photos get from site into a report?
Your team takes photos in Sitefile on their phones. Each photo records GPS position and capture time automatically. In the office you (or Sitefile's suggestions) link photos to programme tasks, and the report gathers everything for the period into a branded PDF — narrative, programme chart, photo records, verification and sign-off.
Do my site team need to install anything?
No. Sitefile runs in the phone's browser at www.sitefile.app. To make it feel like an app, add it to the home screen: on iPhone open it in Safari → Share → Add to Home Screen; on Android Chrome tap Install when prompted.
What formats can I import my programme from?
MS Project XML, Primavera P6 XML, Excel (.xlsx) with a column-mapping step, or a PDF of the programme (read automatically, with an editable preview before anything is imported). Tasks, dates, hierarchy and percent-complete come across.
Where is my data stored, and who can see it?
Project data is stored in the EU (Frankfurt); photos and reports in secure cloud object storage. Your company's data is isolated — only members of your organisation can access your projects. Reports are shared by you as PDFs — password-protected and encrypted if you choose. Full details are in the privacy policy.
What happens to photo GPS and timestamps?
They're preserved exactly as your device records them. Photos with GPS are automatically checked against your drawn site zones, and every report includes a verification section showing GPS and metadata rates.
Does it work with poor signal on site?
Yes — photos taken with no signal queue on the device and upload automatically when a connection returns.
Can my client receive the report without a Sitefile account?
Yes. The report is a normal PDF — you send it exactly as you send reports today (email, WhatsApp, upload to their system). If you set a password, they'll need it to open the file.
How much does it cost?
£99 per project, per month — one flat fee per live project, covering photos, programme, reports and your whole team. No per-user charges.
Can I get my data out?
Your reports are yours as PDFs at any time, and you can request a full export of your project data — photos, diaries and PDFs — free of charge. See the privacy policy for your data rights.
What happens to our records if we stop paying?
They stay. Closed projects are kept for six years after completion — the limitation period for most UK construction contracts — whether or not you still have a subscription. They move to read-only storage, a full export is always free on request, and read-only access can be reinstated later (an archive fee may apply). We never delete project records without offering an export first.
Do we have to run the daily site diary to get the reports?
No. Photos plus your programme produce the complete report on their own. The diary is optional — when you run it, the report gains a Site Diary Summary page and a delay ledger of logged hold-ups, drawn from the days your team locked.
My foremen won't type — will the diary actually get kept?
The diary is designed for ticks, not typing: work done is pre-drafted from the day's photos, crew and plant counts carry over from yesterday, and a hold-up is a cause button and an hours count. If a day still slips, a PM can complete it from the desk — and the record shows who entered what, and when.
Can a locked diary day be changed afterwards?
Not silently. Corrections after lock are added as flagged amendments carrying a name and a time, and the original entry always remains visible underneath. Offline entries also keep both timestamps — entered on site and received by the server.
Is the photo metadata independently verified?
No, and we won't claim it is. Camera metadata and GPS are recorded as supplied by the device and preserved unchanged, and the report's Verification & Metadata page discloses exactly that. What Sitefile adds is the discipline around it: locked days, flagged amendments, capture-to-upload timing analysis, and a traceable activity history of key report and evidence actions.
Something's broken or confusing — what do I do?
Email support@sitefile.app with a screenshot if you can. Pilot customers: message your onboarding contact directly — same-evening replies.
Contact
Support: support@sitefile.app
We aim to respond the same working day.